Are you contemplating the integration of virtual patient observation technology into your healthcare organization? As you evaluate potential solutions, here are eight crucial features and capabilities to inquire about when engaging with vendors:

1. Flexible A/V Capabilities:
– Is the system versatile enough to support both one-way and two-way audio and video functionality?
– Video-based engagement can facilitate stronger rapport between care teams and patients, enhancing the overall healthcare experience. Sometimes, you may only require one-way video capability, such as when observing the patient without the need for them to see the remote observer.

2. Camera Navigation:
Does the camera have pan, tilt, and zoom capabilities, allowing remote observers to virtually navigate the patient room?  The ability to adjust the camera’s view can be pivotal in ensuring comprehensive patient observation.

3. Alerts and Notification System:
– Does the system incorporate an alerting and notification system that enables virtual observers to swiftly deploy clinical staff to the patient’s bedside when necessary? Timely responses to critical situations are essential for patient safety and care quality.

4. Night Vision:
– Does the camera possess night vision capabilities, enabling staff to clearly observe patients when the room is dark? This feature is crucial for continuous monitoring, especially during nighttime hours.

5. Interpreter Service Integration:
– Does the system support seamless interpreter service integration to guarantee equitable care for patients with limited English proficiency (LEP)?
– Seek solutions that accommodate multiple languages and provide 24/7 availability to meet diverse patient needs.

6. Reporting and Analytics:
– What types of reporting and analytics does the system offer to assist you in demonstrating the return on investment (ROI) to your organization? Robust reporting and analytics can help showcase the system’s benefits and efficiency.

7. Mobile and Installation Options:
– Can the software be delivered through a mobile cart or a wall-mounted system?
– Is the hardware adaptable for ceiling or wall installation, based on the room configuration?
– Does the solution seamlessly integrate with your existing telehealth system if you already have camera capabilities in the room, or will it require separate devices for each application?

8. Scalability and Costs:
– Is the technology scalable to accommodate your organization’s future needs, including expansion across multiple facilities?
– What additional costs might be associated with leveraging the solution in various locations?
– Are there applicable licensing fees that you should be aware of as you consider scalability?

When considering virtual patient observation technology, addressing these key features and capabilities during the vendor evaluation process can help you make informed decisions that align with the unique needs and goals of your healthcare organization.